Refund policy

REFUND POLICY

We want you and your cat to love your order. If something isn't right, we'll make it right.

30-DAY HAPPINESS GUARANTEE
You have 30 days from the day your order is delivered to request a return or replacement.

Damaged, defective, or wrong item?
Email us at support@happycatfinds.com within 30 days of delivery with your order number and a photo of the item. We'll send a free replacement or issue a full refund — your choice. No need to ship anything back.

Changed your mind?
If the item is unused and in its original packaging, email us at support@happycatfinds.com within 30 days of delivery and we'll send return instructions. Once the item arrives back with us, we'll refund you in full. Return shipping for change-of-mind returns is the customer's responsibility.

How refunds work
Approved refunds go back to your original payment method within 5-10 business days. Your bank may take a few extra days to post it.

Non-returnable items
For hygiene reasons, we can't accept returns of used cat toys or opened catnip products unless they arrived damaged or defective.

Questions?
Email support@happycatfinds.com — we answer within 1 business day.